Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, and email address when making a reservation
• Health conditions, allergies, or dosha information shared before or during a treatment — collected solely to tailor your ritual safely
• Payment details processed securely through our payment partners; we do not store card numbers
• Messages sent via WhatsApp, email, or our contact form
• Feedback or reviews you submit voluntarily

We may also collect limited technical data when you visit our website — browser type, IP address, and pages visited — through standard server logs and any analytics tools in use.

2. How We Use Your Information

• To confirm, manage and fulfil your reservation
• To personalise your treatment based on health information you share
• To send booking confirmations and reminders via WhatsApp or email
• To respond to your enquiries and support requests
• To improve our services based on aggregated, anonymised feedback
• To comply with applicable Indian laws and regulations

We do not sell, rent, or trade your personal information to third parties.

3. Health Information

Any health or medical information you share with our therapists is treated with the strictest confidence. It is used only to ensure your treatment is safe and appropriate, is not shared outside the spa team, and is retained only for the duration required by applicable health and safety guidelines.

4. Data Sharing

We may share your information with:

• Hotel Padmanabha Residency, for the purposes of coordinating your visit and parking access
• Payment processors, limited to what is necessary to complete your transaction
• Government authorities, only if required by law

5. Data Retention

We retain your personal data for as long as is necessary to provide our services and meet our legal obligations — typically no longer than three years from your last visit, unless a longer period is required by law.

6. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where we have no legal obligation to retain it
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at the details below.

7. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss. No method of transmission over the internet is entirely secure; we cannot guarantee absolute security.

8. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.